Hospitality Manager (Full-Time)
Charlotte

The Hospitality Manager will oversee all food and beverage operations within The Whitaker Group, ensuring the highest standards of service and profitability. Based out of Charlotte, NC, this role is crucial for maintaining the success and reputation of our hospitality ventures. The ideal candidate will have a strong background in hospitality or management, with experience in staffing, menu creation, and maintaining clean and inviting rental units.

RESPONSIBILITIES

• Operational Oversight: Manage and oversee all food and beverage experiences, including living suites, cafes, and lounges across various locations.
• Profitability: Develop and implement strategies to ensure all hospitality ventures turn a profit, monitoring financial performance and making adjustments as needed.
• Staffing: Recruit, train, and manage staff to maintain high standards of service and operational efficiency.
• Menu Creation: Collaborate with chefs and culinary teams to create appealing and cost-effective menus that enhance the guest experience.
• Facility Maintenance: Ensure all rental units and hospitality spaces are maintained to the highest standards of cleanliness and readiness.
• Detail Orientation: Exhibit a high level of detail orientation in all aspects of operations, from guest services to facility upkeep.
• Communication: Maintain clear and effective communication with staff, vendors, and stakeholders to ensure smooth operations.
• Process Mapping: Develop and implement process maps to streamline operations and improve efficiency.
• Critical Thinking: Utilize critical thinking skills to solve problems, optimize processes, and enhance the guest experience.
• Resource Management: Efficiently manage resources, including staffing, inventory, and budgets, to achieve operational goals.

SKILLS/QUALIFICATIONS

• Experience: Proven experience in hospitality management, with a strong background in food and beverage operations is preferred.
• Skills: Exceptional detail orientation, communication, and organizational skills.
• Education: A degree in hospitality management, business, or a related field is preferred.
• Leadership: Demonstrated ability to lead and manage teams across multiple locations.
• Financial Acumen: Experience with budget management and financial performance analysis.
• Process Improvement: Proficiency in process mapping and project management tools.
• Flexibility: Willingness to travel to various locations as needed.

 

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