Customer Support Assistant
Charlotte

We're seeking a top-tier Customer Support Assistant to bolster our team in Charlotte. As the right-hand to our customer service team lead, you'll be pivotal in ensuring seamless communication, unparalleled satisfaction, and innovative solutions to elevate our customer experience.

RESPONSIBILITIES

• Assist in cultivating and maintaining relationships with our customer service and e-commerce partners.
• Support in resolving customer inquiries and issues from start to finish.
• Contribute to the development of creative solutions to enhance customer-facing communications.
• Collaborate closely with our customer service team lead to foster teamwork and success.
• Provide prompt and polished communication, consistently exceeding expectations.
• Aid in managing order fulfillment and inventory to maintain smooth operations.

SPECIAL PROJECTS

• Assist in handling escalated customer complaints and navigating banking chargebacks.
• Contribute to addressing claims from FedEx, BBB, and banking disputes effectively.

SKILLS/QUALIFICATIONS

• 1-2 years of relevant experience, demonstrating attention to detail and strong multitasking abilities.
• Exceptional customer service skills, with a knack for inventive problem-solving.
• Proficiency in Shopify, Basic Coding, Google Suite, and e-commerce platforms, including Shipstation and fulfillment platforms.WORKING CONDITIONS

WORKING CONDITIONS

Our team thrives on collaboration and shared victories.

PHYSICAL CONDITIONS

This role primarily involves desk-based work with occasional mobility for necessary tasks. At The Whitaker Group, we're dedicated to fostering a diverse and inclusive workplace where every team member feels valued and empowered. Patience and perseverance are the keys to success in this role.

The Whitaker Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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